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Troubleshooting

My hours are wrong

The five most common causes.

  1. Lunch deducted while you kept working? You didn’t answer "Did you work through lunch?". See Lunch break.
  2. Hours after your end time not counted? You didn't answer "Still working?". See Still working?.
  3. Timer on two devices? Only one timer ever runs. Check which task it was running on.
  4. Overtime not visible? The owner first has to review the day that differs from the schedule.
  5. Wrong work arrangement? Check contract hours and schedule. A new arrangement only applies from its start date.

Adjusting a previous day? The owner does that. See Adjusting hours.

Updated on October 23, 2026

See also

Lunch break and the timer

Timer kept running during lunch? Finito asks you.

"Still working?" after your end time

What happens when you keep the timer running after your end time.

Adjusting hours or adding forgotten hours

You adjust today yourself. For a previous day, ask the owner.

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