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Support

How can we help?

54 answers about getting started, the timer, planning, overtime, payroll export and your subscription.

Frequently asked questions

Click a question, or search the manual next to it. Soon Luna, our AI assistant, will answer your questions right here.

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Frequently asked questions

The questions we get most often, answered briefly.

After the trial period: back to Solo

If you don’t choose Team or Pro after 30 days, you fall back to Solo. Only the owner can still sign in, the 10 oldest projects stay open and nothing is deleted. Read more

What does Finito cost? Calculation examples

You pay per active user per month. The owner counts too. Archived employees don’t count. Read more

Cancelling and what happens to your data

You cancel in Finito’s settings. Your subscription runs until the end of your paid period. If your account stops, we delete your data within 30 days. Read more

What does my employer see?

Finito records how much time you work on each task. Nothing more. Read more

Payroll export for your social secretariat

After closing, you create the payroll export: a zip file with the hours per type per employee per day. Read more

Where is my data?

Your data is stored in the European Union, on servers in Frankfurt (Germany). Read more

How we help you

The faster you find it, the faster you can move on. And if that doesn’t work, there’s always a human.

Search the manual

Most answers are here, with the steps.

See the frequently asked questions

The questions that come in most often, answered briefly.

Ask our team

On working days, usually within one working day.

Can’t log in?

Check the five most common causes. Still stuck? You can reach us without an account.