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Troubleshooting

I can't log in

Check these five causes. Still stuck? You can reach us without signing in.

Check these in order:

  1. Forgot password? On app.finito.work, click forgot password. You will receive an email with a link. Check your spam folder as well.
  2. Right email address? Sign in with the address you were invited at. Sometimes that’s your work address, not your personal one.
  3. Are you an employee and suddenly can’t get in? Your company’s trial has probably ended without a paid plan. Then only the owner can still sign in. Ask your owner. See After the trial period.
  4. Have you left the company? Archived employees can no longer log in.
  5. Two-step code not working? Check that the time on your phone is set automatically. A phone that is several minutes behind will give incorrect codes.

Still not working? Use the contact form with the email address of your Finito account and what happens if you try to log in. You don't need to be logged in to do this.

Updated on October 24, 2026

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