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Support
How can we help?
54 answers about getting started, the timer, planning, overtime, payroll export and your subscription.
Frequently asked questions
Click a question, or search the manual next to it. Soon Luna, our AI assistant, will answer your questions right here.
Topics
Every step in Finito, from your first project to the payroll export at the end of the month.
Get started
7 articles
Tracking time
6 articles
Planning and projects
7 articles
Team and rights
3 articles
Overtime, leave and payroll export
5 articles
Subscription and payment
9 articles
Data, privacy and security
6 articles
Troubleshooting
7 articles
Frequently asked questions
The questions we get most often, answered briefly.
After the trial period: back to Solo
If you don’t choose Team or Pro after 30 days, you fall back to Solo. Only the owner can still sign in, the 10 oldest projects stay open and nothing is deleted. Read more
What does Finito cost? Calculation examples
You pay per active user per month. The owner counts too. Archived employees don’t count. Read more
Cancelling and what happens to your data
You cancel in Finito’s settings. Your subscription runs until the end of your paid period. If your account stops, we delete your data within 30 days. Read more
What does my employer see?
Finito records how much time you work on each task. Nothing more. Read more
Payroll export for your social secretariat
After closing, you create the payroll export: a zip file with the hours per type per employee per day. Read more
Where is my data?
Your data is stored in the European Union, on servers in Frankfurt (Germany). Read more
How we help you
The faster you find it, the faster you can move on. And if that doesn’t work, there’s always a human.
Search the manual
Most answers are here, with the steps.
See the frequently asked questions
The questions that come in most often, answered briefly.
Ask our team
On working days, usually within one working day.
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